How to order and methods of payment

How To Order

Now that you have read about some of our products, and thank you for your time so far, you may wish to order some products. For individuals or Companies without an approved account, orders can be placed over the phone with payment taken by credit or debit card. All major cards are accepted. Additionally, most items can be ordered on-line with PayPal or credit/debit card.

Orders from Local Authorities and NHS trusts qualify for instant account facilities.  An official order should be submitted by email to sales@medpage-ltd.com or by fax to 01536 269 719. All orders should contain invoice address, delivery address, order number and full contact details in case of errors.

Return Of Goods & Claims

Claims for damages or shortages should be notified no later than 3 days after delivery.

The majority of our products are available with a 28 Day money back or credit back guarantee. Faulty goods returned after 28 days will be repaired or replaced. No refunds will be made against unsuitable goods returned after 28 days. To return an item, a returns reference should be obtained prior to sending any item back to us for repair, replacement or refund so that we can track the progress of the transaction. A reference number can be obtained by telephone, Email or fax.

Goods returned for refund within the initial 28 day period from date of delivery, should be in a re-saleable condition, complete with original packaging, instructions, and any batteries supplied. Certain items cannot be returned due to health and safety policies. This applies to enuresis sensors and bed or chair sensors. Items considered to be not re-saleable may be subject to a 20% restocking fee.

Disclaimer

This publication is for reference use and whilst Medpage Limited take the utmost care in ensuring that the information is accurate at the time of going to press, we are constantly striving for improvement and therefore reserve the right to alter specifications and designs without notice.

All products supplied by Medpage Limited have appropriate CE marks and in the case of radio based devices have R&TTE certification. We comply with the WEEE directive for the safe disposal of electrical products that may cause harm to the environment.