Delivery Information
Fast UK delivery for England, Wales and Scotland by DPD £4.95. Deliveries to Northern Ireland, Scottish Highlands and offshore islands will usually incur additional cost. We will advise you of the cost before accepting or automatically refunding your order
We aim to deliver your orders as quickly as possible using a quality assured UK delivery courier. Wherever possible, orders received before 2PM Monday-Thursday (excluding Bank Holidays) will usually be despatched same day for next day delivery. Orders placed by 1PM on Fridays wherever possible will be despatched same day for delivery on Monday, unless expedited delivery is requested for Saturday delivery at extra cost. Our offices are closed from 4PM on Fridays and remain closed over the weekend.
Non-Standard or customised items
If you order a product that requires a setup procedure or customisation, we cannot guarantee same day despatch during busy times. We will endeavour to deliver your order within 3 working days.
Failed deliveries
Our preferred delivery service will send you a notification (within the UK) of an approximate delivery time. If you are likely to be away from the delivery address, please follow the instructions provided by the courier service to arrange an alternative delivery time. If delivery is attempted at the provided address and there is no one there to accept delivery, there may be an additional delivery charge to pay, if you cannot rearrange a delivery time, or repeatedly miss an attempted delivery.
Refusal of order delivery or cancellation after order despatch
Under our terms and conditions, we offer a 28-day trial period on our products. You can notify us of
unsuitability and return the goods at your cost for a refund excluding the original carriage charge. If
you placed the order with free carriage, we have paid the carriage for you. It is not reflected in sale
price of the goods. Our standard UK delivery charge is 5.95 including VAT.
If you place an order and decide to cancel when the goods are already despatched or refuse to
accept delivery of the goods and they are returned to us, we reserve the right to deduct our
standard delivery charge from any due refund.
Feel confident when ordering from Easylink UK
Medpage Limited T/A Easylink UK was established in 1984. We are accredited by BSI to ISO 9001:2015 and are members of the BHTA, CECOPS, UK Telehealth care and the TSA. For over 30 years we have manufactured and supplied quality care aids. We have a team of passionate caring staff and operate within audited documented procedures to keep your personal data safe.